This article is inspired by webhostingtalk and I think you should read carefully as this is a really big and unprofessional mistake! I read today an interesting thread about a guy who was able to see [and is still able to see] other users database data trough phpmyadmin. You say to yourself – what about it, but I think that everyone sees the RED LIGHT immediately... What’s happening? This should not be happening.
Well, you are right. This should not be happening to a company dedicated to provide it’s customers with a good level of security and service for their money! These customers are paying for a service and thus should get a satisfying level of service and security to their data. But as we can see in this example they do not have any level of security and their data seems to be visible throughout the database server.
The guy mentions, that while trying to figure out what is happening trough a conversation with the support the conversation was stopped by the support with no real answer to the question if this is usual at this company.
These problems just mean two things:
- Their level of support service is very poor
- Their data policy is really far below an unacceptable level!
I would suggest you to always check if there is not a similar problem going on at your hosting provider. If there is a problem like this try to ask and get some answers, but if they are not willing to clarify You always have te right to go away and find a better service!
I think, that the majority of hosting companies has a really very good level of data handling policy. They know what they are doing, but as you can see in this example there are still the bad apples of the industry with less knowledge than required, or not willing to help if there is a problem.
The best strategy is not to hide themselves or shut down the conversation, but to assist the client and look for the solution. One thing is to get the client to pay the bill, the other is to provide a service for the money!
The thread can be found here: http://www.webhostingtalk.com
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