How to solve hosting problems?

This is a nice topic for the mid of the week The end of the week is still far away and thus problems and work needs to be cleared and done. And hosting problems are no different as web hosting is not problem and trouble free. There are just so many things which can go wrong:

• The network could brake down
• The datacenter could encounter problems
• A hard drive might get broken
• You site might get hacked
• Your host could stop operating
• etc.

And do you know the best way to react to such problems? Well, I know a few of them, but first of all I will mention have it should not be done

The bad way of responding to hosting problems

This first part talks about “How it should not be done” and thus do not perform anything mentioned in this part as it only makes the whole “problem” worse. I think, that encountering problems with your web site hosted by a company is a hge problem as you might start loosing money immediately, but never do any of the following:

1. Never go to hosting forums and complain there about your problem before contacting your web host. The reason is, that only your web host can really help you!
2. Never call them bad names and talk badly about their service as long as you do not have valid grounds and evidance they were not willing to help you! But understand, that not every problem can be solved in the way you would most like.
3. Never in your life make threats to the stuff of the company and tell them you will give them bad reviews [etc.], because I can tell you they will not be more willing to help you You will just piss them off and they will start to be rude to you, too.

[ad#Adsense360]

The right way of responding to hosting problems

Well, we have covered the most important points of how to stay out of trouble and now let’s draw a few basic rules how to react to problems like e.g. downtime, data loss etc.

1. First thing to do is to contact your hosting company as soon as you realize there is some kind of problem! This is very essential and should never be skipped. You should try to contact your web host, but realize, that if they are experiencing a huge problem than they will probably concentrating on solving it, than answering your email.
2. Always use all possible means of contact, but never think you will get [or should get] a response within 30 seconds Leave the support stuff enough time to investigate and respond. it might take 1- 2  hour to solve and respond and thus, although you are loosing money, but they know that and writing them emails every 15 seconds does not help the situation as you just bother them with duplicit mail
3. Always describe your problem as much as it only gets and in a lot of details. If you are able to get some Screenshots they might be very helpfull
4. Always try to stay polite!!! You would be surprised how people react when you treat them in a good manner

Hopefully this article has been informative and helfull to you. See you next time and have  a nice and trouble free day!

Image: FreeDigitalPhotos.net

No related posts.